RME Audio DIGI32/8 User's Guide download pdf (Page 14)

User's Guide DIGI32 © RME

12. Hotline - Troubleshooting

12.1 General

The newest information can always be found on our website www.rme-audio.com, section FAQ,

Latest Additions.

Playback works but recording doesn´t:

• Check that a valid input signal is at hand. In this case the Error LED on the hardware turns

off, and the current sample frequency is shown under 'Settings'.

• If you are sure that a valid signal is being sent but the LED is still red, then check the cur-

rently selected input in the Settings dialogue.

• Check whether the DIGI32 has been selected as recording device in the audio applicati-

on.

• Check whether the sample frequency set in the audio application (‘Recording properties’ or

similar) matches the input signal.

• Check that there is no loop cabling present. If so set 'Clock Mode' to 'Master'.

The input signal cannot be monitored in real-time

• Monitoring has not been enabled (for example 'Global disable' in Cubase).

The recording or the playback is disturbed by crackling:

• Increase the quantity and size of the buffers in the software being used.

• Use a different cable (coaxial or optical) to cross-check them for defects.

• Check that there is no loop cabling present. If so set 'Clock Mode' to 'Master'.

• Increase the buffer size of the hard disk cache (example: from 64 kB to 256 kB).

• Activate Busmaster mode for the hard disks. Windows: Device Manager, double-click on

‘Disk drives’, then on the required hard disk(s). Select ‘DMA’ in the Properties dialog.

Only the playback signal, but not the record (input) signal is present at the output

• The DIGI32 series has no hardware mixer. Therefore while playback is running only the

playback signal is present at the output. The mixing of record and playback signal has to be

done in the software (for example deactivate Cubase's 'ASIO Direct Monitoring').

12.2 Installation

More information on installation problems (which fortunately are very seldom, thanks to Plug

and Play), can be found in the Tech Info 'Installation problems', located in the directory

\rmeaudio.web\techinfo on the RME Driver CD.

The card is normally found in the Device Manager (>Settings/Control Panel/System<), in the

category 'Sound-, Video- and Gamecontroller'. A double click on 'DIGI32' starts the properties

dialog. Choosing 'Resources' shows Interrupt and Memory Range.

The newest information on hardware problems can always be found on our website www.rme-

audio.com, section FAQ, Hardware Alert: about incompatible hardware.

The dialog 'New hardware component found’ does not appear:

• Is the Error LED of the DIGI32 lit when no cable is connected to the optical input? If not,

the card is either defect or not sitting properly in the slot.

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RME Audio DIGI32/8 User's Guide Page 14